The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World . Fred Reichheld
The-Ultimate-Question-2-0.pdf
ISBN: 9781422173350 | 0 pages | 5 Mb
- The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
- Fred Reichheld
- Page: 0
- Format: pdf, ePub, fb2, mobi
- ISBN: 9781422173350
- Publisher: Harvard Business Press
Ebook free download italiano pdf The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World MOBI by Fred Reichheld 9781422173350
Overview
“This year, Reichheld, who is a fellow at Bain & Company as well as the founder of its loyalty practice, and Rob Markey, head of the company's global strategy and marketing practice, published The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World, an updated and expanded version of The Ultimate Question. The original lit the spark for the Net Promoter fire in 2006.” — CRM magazine
“wonderful new book” – FORBES.com
“A variety of companies have started using this: Charles Schwab, Apple, Progressive, Virgin Media, and more. Check out the book and see how to use it for your company.” – 800 CEO READ
Fred Reichheld is a Fellow at Bain & Company. He is the bestselling author of The Loyalty Effect, published by Harvard Business Review Press, as well as numerous articles published in Harvard Business Review. Rob Markey is a partner and director in Bain & Company’s New York office and head of the firm’s global Customer Strategy and Marketing practice.
Other ebooks:
DOWNLOAD [PDF] {EPUB} The Educator's Guide to LGBT+ Inclusion: A Practical Resource for K-12 Teachers, Administrators, and School Support Staff
{epub download} The Miracle Equation: The Two Decisions That Move Your Biggest Goals from Possible, to Probable, to Inevitable
[PDF] NADIE DUERME descargar gratis
0コメント